Online Travel Training

Certified Business Travel Auditor program (CBTA)

 

Overview

In multinational companies, business travel represents one of the top three controllable expenses in their business operations.

In many medium and large sized companies, business travel is considered a pre-requisite that is usually unmanageable and immeasurable.

The global travel industry reflects a large volume of travel spend on domestic, regional and international sectors. Senior Managers travel for business as they continue to compete in a global environment for their market share.

More so in recent times, due to the economic slow down, companies which were growing exponentially, have cut down on travel and have revisited their Travel policies to gain cost benefits.

Savings made through Business Travel impacts the bottom line of the organization.

The Certified Business Travel Auditor Program gives you insights to the various components of Travel Management and Travel Purchasing issues and assists you in effectively managing your Travel Expense Management services.

 

Key takeaways include

• Ability to strategically source the best suited Business Travel services to manage costs on Company travel expenditure and to enhance service delivery levels
• Ability to effectively integrate the existing Business Travel program of the company, through leveraging on Business Travel services rendered by Travel Agencies
• Gain awareness of the travel technology solutions available in managing Business Travel services
• Ability to develop and Implement Travel policies for maximum gains
• Ability to review travel agency services, pricing and effectiveness of Travel Agency services through Corporate Travel Audits to maximize service levels and gain cost efficiencies
• Ability to conduct in-depth study of Air line fares, Hotel reservations through the Travel Audit Process to control and measure Travel Budgets and Travel expenses
• Ability to optimize savings from the Hotel and Car Rental programs through the Travel Audit process
• Ability to manage Travel expenses through various payment methods and management of Corporate charge cards
• Gain new insights through benchmarking the company's Business Travel Audit program against other multinational companies from various industries

Welcome to the Certified Travel Associate (CTA) Program

Are you looking to grow your sales, enhance your value with clients, improve your efficiencies, and make yourself more marketable?

The Travel Institute’s CTA course gives you the tools and knowledge to accomplish all those things and much more.

 

What You Will Learn

The curriculum was written by subject matter experts and covers 15 critical areas of study designed to teach you how to be the very best travel professional. The learning experience is in-depth, thought-provoking, and delivered in a variety of blended learning formats. The CTA program is a practical, real-life approach to your on-the-job success.

 

Professional Skills Modules

• Business Ethics
• Business Writing Skills
• Customer Service
• Customer-Focused Selling
• The Art of Listening and Communicating
• Teamwork
• Time Management
• Understanding Customer Needs

 

Practical Skills Modules

• How to Prevent Credit Card Fraud
• Planning Itineraries
• Selling All-Inclusive Resorts
• Selling Escorted Vacations
• Selling Special Interest Travel
• Touring the World
• Travel Insurance

 

Recognized as the gold standard in the travel industry for more than 50 years, the CTC program has been totally rebuilt with fresh content. The course focuses on management skills that today’s travel professionals need to be successful.

 

Product Description

The learning toolbox that makes up the Certified Travel Counselor (CTC) program prepares you to face the new demands of today’s travel managers.

Each of the online course topics build upon each other – and you will see how the courses create a complete management preparation program.

 

What You Will Learn

Each core topic is supplemented with additional reading, interactive exercises, and travel related management topics.

 

• Even everyday business changes like converting from one GDS system to another, or rebranding your company involve a series of tasks and steps in order for the change to be successful. The Negotiating course will help you set the groundwork for obtaining the best position for your company in any situation, and the Project Management course enables you be able to handle the HOW of changes you will face. Accounting Fundamentals will help you better understand “the bottom line.”
• Developing strong co-workers, employees and a cohesive team involves guiding, encouraging and supporting them in their growth. Coaching and Mentoring and Team Building skills in this course will give you the confidence to build a strong company. Creativity will help you find new ways of doing business and getting the most from your staff.
• Knowing how your employees and co-workers think and “operate” and how to get the best work from these people is the essence of Conflict Management, DISC Behavior Training and Emotional Intelligence training. Using these personnel skills will soon have your company working as a well-oiled machine.

 

The newly redesigned Certified Travel Industry Executive (CTIE) program is a bold collection of courses and online training focused on the critical skills that today’s travel professionals need to succeed. Graduates will learn how to grow their business while earning recognized industry credentials.

The CTIE certification is parallel to the Certified Travel Counselor (CTC) certification, thus, representing the pinnacle of travel industry professionalism for seasoned travel professionals who are interested in advancing their career.

NEW: It is no longer a prerequisite to earn the CTA designation or test out of CTA prior to enrolling in CTIE.

The CTIE program is perfect for travel professionals in non-consumer sales roles such as:

• Suppliers
• Host agency executives
• Consortia leaders
• Marketers
• Internet travel executives
• Back of office accountants
• IT support staff

The new CTIE curriculum covers these five core competencies:

• Communication
• Leadership
• Management
• Sales and Marketing
• Customer Service

To earn the CTIE, travel professionals must:

• Possess at least 5 years of full-time industry, management, or business experience
• Complete a 2000-3000 word White Paper (White paper guidelines can be found here.)

Testing

The final proctored test will consist of 10 essay questions: For each core competency there will be 2 questions – one will be based on the mandatory course and the other allows candidates to apply knowledge gained from the other courses and personal experience.

The White Paper

CTIE candidates are required to complete a White Paper on a topic of their own choosing as part of the program. This is an excellent time to write on a topic in which they are interested or in which they have a passion.

The CTIE program can be completed between 6-9 months.