Success in today's competitive travel sales environment usually depends on establishing yourself as a dedicated professional who delivers real value combined with superb service. Whether you've just started the journey or are well on the path to a successful career as a travel professional, it is imperative that you sharpen your skills. This can be achieved through a continuous process of learning, to meet the challenges of a rapidly evolving industry. TRS Consulting, a licensed training center of The Travel Institute, USA, and a strategic partner and preferred external training provider of EmQuest, provides professional certifications and customized learning solutions that encompass all career stages - from entry level to the executive level. Our valued customers include IBM India, American Express Travel, Kanoo Travel Group (UAE & Oman), BCD Travel Kuwait - GSA of Swiss International (Oman), Thai Airways (UAE), SriLankan Airlines (UAE), Air India Express (UAE), Hemas Group (Sri Lanka), ACS Kuwait (Galileo Distribution Company), Orbit Travel Business School (Mumbai); predecessor of Orbitz Travel & Tours and Al Rais Travel & Shipping Agencies.
Duration of the training for each module - 1 day: 09:00 hrs -17:00 hrs
Learning objectives:
Overcome resistance, motivate buyers and increase walk-in sales, build relationships in the sales process, develop ability to close sales and improve telemarketing skills.
Learning objectives:
Develop a customer sourcing approach to target qualified prospects, effectively negotiate to gain new customers, formulate an approach strategy leveraging price and service and your USP.
Learning objectives:
Manage customer expectations and gain customer loyalty by being customer centric.
Learning objectives:
Develop a customer sourcing approach to target qualified prospects, effectively negotiate to gain new customers, formulate an approach strategy leveraging price and service and your USP.
Learning objectives:
Focus on customer service to gain a competitive edge, relate between sales and service, deal with stress and manage time more efficiently.
Learning objectives:
Understand financial implications in customer relationships, distinguish between good and excellent customer relationships and demonstrate value-based customer propositions.
Learning objectives:
Review and monitor key performance indicators in a customer relationship and generate long sustaining customer associations for a healthier bottomline.
Learning objectives:
Balance working tensions in new times, accept the responsibility with total awareness and establish credibility, motivate employees and develop leadership skills of your team, develop a vision and initiate progress in challenging times.
Learning objectives:
Learn the concept of a balanced scorecard and how to develop and improve accountability and performance.
Learning objectives:
Plan, operate and run a meeting or group incentive trip while calculating costs and prices.
Learning objectives:
Promote special interest travel and develop a strategic plan for your niche.
Learning objectives:
Learn the process of destination research, recognize key touring regions in North America, Europe, the Middle East, Africa, the Far East, and the Pacific Rim, and plot an efficient day-to-day itinerary.
Learning objectives:
Learn strategies and set goals in time management to improve your personal and professional life.
Learning objectives:
Realize the necessity of ethics at the work place and define the codes of conduct.
Learning objectives:
Develop and implement your team's mission, identify and address workplace problems and resolve conflicts.
Learning objectives:
Present your travel agency service fees and how best to deal and respond to customer situations (face to face).
Learning objectives:
Communicate by expressing yourself confidently and effectively in a way that will help improve your relationship with clients and colleagues.
Learning objectives:
Develop the ability to listen effectively and practice techniques to improve this critical life skill.
Learning objectives:
Practice your writing techniques and communication more effectively in your e-mails, memos, and business letters.
Brief Overview
The Travel & Tourism Industry is the largest industry in the world today, with significant economic environmental and socio-cultural impacts. For many rich countries, the industry is an increasingly important development Strategy to positively address economic growth.
Tourism continues to grow and a double-digit growth is forecasted in the coming years with new hospitality projects being developed by many International companies.
From new hotels, airport expansion plans, sport events and leisure services, there is undoubtedly an evident increase in the business opportunities made available for the Travel Industry.
To manage this growth, the Travel Industry would require sustainable knowledge, expertise and personnel who would understand the changing times and business challenges facing the Travel & Tourism Industry.
Learning Outcomes
Duration of the Training
2 days session of 0900hrs to 1700hrs
Testing & Certification
The Testing will be based on Participant’s submitting an Essay based Reflective Statement of the CTTP modules and will be based on the following objectives:
Criteria
To successfully attain the CTTP designation, candidates must successfully complete a White Paper.
The Paper will be graded on a pass/fail basis and must:
Grading
Papers will be evaluated on a pass/fail basis and also based on whether they meet the following criteria:
Results
Candidates will receive their results within 21 business days of submission. Papers needing improvement will be returned with a strength and weakness report. Within ten days of receiving a grade, the test taker may request a re-grade.
The results of the re-grade will be final.